Monday, November 23, 2009
   

OAKS at a Glance
OAKS Logo
 
 
 


OAKS System Availability (Hours of Operation)

As the OAKS project continues to expand, and new elements are rolled out, OAKS hours of availability will increase.  Below is a chart to assist OAKS users in understanding the hours of operation for various parts of the system. Please check back often for system availability updates.


Day
OAKS System Availability
ePay
EPM
HCM
(core access)
FIN (core access)
Payroll
Processing Week
(non-payday week)
Mon - Thurs
 Up 22 hours except
7pm - 9pm
7am - 7pm
3am - 7pm
7am - 5pm
7am - 7pm on Tues and Thurs
Fri (non-payday) midnight - noon 7am - 7pm Unavailable
7am - 5pm
Sat Unavailable Unavailable Unavailable Unavailable
Sun Unavailable Unavailable Unavailable Unavailable
Non-Payroll Processing Week
(payday week)		 Mon - Thurs Up 22 hours except
7pm - 9pm		 7am - 7pm 3am - 7pm
7am - 5pm
7am - 7pm on Tues and Thurs
Fri (payday) Up 22 hours except
7pm - 9pm		 7am - 7pm 3am - 7pm
7am - 5pm
Sat midnight-4pm;
6pm - 11:59pm		 7am - 4pm 3am - 7pm 7am - 4pm
Sun Unavailable Unavailable Unavailable Unavailable

Day
OAKS Help Desk Hours of Operation
General Help Desk
HCM Help Desk
FIN Help Desk
Payroll
Processing Week
(non-payday week)
Mon - Thurs
 6am - 7pm
6am - 7pm
7am - 5pm
Fri (non-payday) 6am - noon 6am - noon 7am - 5pm
Sat Unavailable Unavailable Unavailable
Sun Unavailable Unavailable Unavailable
Non-Payroll Processing Week
(payday week)		 Mon - Thurs 6am - 7pm 6am - 7pm 7am - 5pm
Fri (payday) 6am - 7pm 6am - 7pm 7am - 5pm
Sat Unavailable Unavailable Unavailable
Sun Unavailable Unavailable Unavailable

 

:
:
: